The Whistler Experience - Training to get you stoked!

WE go BIG! Leadership Training at the SLCC
Location: Squamish Lil'wat Cultural Centre, 4854 Blackcomb Way, Whistler, BC

(Recommended for supervisors and early managers)

WE go BIG! Supervisor Training gives Whistler's leaders the practical tools to support their teams, address issues early, and stay steady when the pressure is on, in a way only an in-person experience can.

Join us for this in-person WE go BIG! Supervisor Training at the SLCC Theatre.

Agenda (subject to change):
3:00 PM Registration
3:15 PM Training
4:30 PM Networking
5:00 PM Event End

Training begins with a review of the tools your frontline teams have already learned: the Circle of Influence, the BIG model (Belong, Initiate, Go Beyond), and the Wellbeing Toolkit. From there, participants build confidence in managing performance using clear, factual feedback with the SBI framework, and learn to de-escalate tense moments with staff or guests using the CALM approach, through real on-shift scenarios and peer conversations.

Perks include:
A chance to win prizes!

Once complete, you'll know how to address performance issues early without blame or avoidance, set clear expectations, stay calm and in control during conflict, and reinforce BIG behaviours with your team all season long.

Get started today and take your leadership to the next level!

Looking for a Spirit Pass and other Whistler Experience perks? Be sure to also select the 'Whistler Experience Participation fee' when registering for access to all of these benefits. 

WE go BIG! (Online)

Register now! The course will be available until August 31, 2027.

(Recommended for new and returning staff across all roles)

We create Belonging. We Initiate with purpose. We Go Beyond every day. That’s the Whistler Experience.

The WE go BIG! program prepares participants for life and work in Whistler while setting the stage for exceptional guest service.

The online, on-demand version begins with the Whistler Vibe — the pride, energy, and belonging that make Whistler extraordinary. It then grounds participants in the realities of mountain life, introducing practices for resilience and wellbeing. From there, the BIG model (Belong, Initiate, Go Beyond) becomes the practical framework for delivering service that feels effortless and memorable.

Interactive scenarios, stories from local voices, and tools like the “Reset Menu” help participants Go BIG at work while protecting their own wellbeing. The program closes with a commitment and celebration, reinforcing that every participant is part of the Whistler story.

Once you've completed this course, you'll understand:

• How to apply the BIG model (Belong, Initiate, Go Beyond) with practical tools to embody Whistler’s culture, service standards, and community values.
• How personal wellbeing, balance, and resilience support your performance and enable you to create exceptional guest experiences.
• Tools to remain grounded, inspired, and energized throughout the season while delivering memorable experiences for guests.

Leaders can trust that their teams will leave with confidence, practical tools, and inspiration to make the season unforgettable — for themselves, their teams, and their guests.

This training is perfect for:

• Frontline teams building belonging, initiative, and “go beyond” energy
• Anyone looking to brush up on their service skills

Get started today and take your service skills to the next level!

Cancellation Policy
All registrations are final. Program participants are required to complete the training by August 31, 2027. Failure to complete the training does not entitle the participant or business to a refund of any costs.
Please note The Whistler Experience® Program details, including benefits, events and training are subject to change. 

Looking for a Spirit Pass and other Whistler Experience perks? Be sure to also select the 'Whistler Experience Participation fee' when registering for access to all of these benefits. 
 

WE go BIG! Leadership Training (Online)
Register now! The course will be available until August 31, 2027.

(Recommended for leaders, managers, and supervisors)

We create Belonging. We Initiate with purpose. We Go Beyond every day. That’s the Whistler Experience.

WE go BIG! Supervisor Training gives Whistler's leaders the practical tools to support their teams, address issues early, and stay steady when the pressure is on, in a way only an in-person experience can.

The course: 

Training begins with a review of the tools your frontline teams have already learned: the Circle of Influence, the BIG model (Belong, Initiate, Go Beyond), and the Wellbeing Toolkit. From there, participants build confidence in managing performance using clear, factual feedback with the SBI framework, and learn to de-escalate tense moments with staff or guests using the CALM approach, through real on-shift scenarios and peer conversations.

Once complete, you'll know how to address performance issues early without blame or avoidance, set clear expectations, stay calm and in control during conflict, and reinforce BIG behaviours with your team all season long.

This training is perfect for:

• Leaders, managers, and supervisors

Get started today and take your leadership skills to the next level!

Cancellation Policy
All registrations are final. Program participants are required to complete the training by August 31, 2027. Failure to complete the training does not entitle the participant or business to a refund of any costs.
Please note The Whistler Experience® Program details, including benefits, events and training are subject to change. 

Looking for a Spirit Pass and other Whistler Experience perks? Be sure to also select the 'Whistler Experience Participation fee' when registering for access to all of these benefits.