Whistler Experience Foundations: Win & Keep Customers - December
Dec 13, 2018: 8:30am - 12:00pm
Take this training, get your pass, get stoked!
Completing this course qualifies you to access the Whistler Blackcomb Spirit Pass + other sweet Whistler Experience benefits.
Register Here
Course objective
The foundations of the Whistler Experience service and sales training are 4 key “Moments of Power” that teach you how to recognize and apply key principles of human behaviour to win and keep customers.
This course covers the first Moments of Power:
- The Power of Context: shape the environment for the customer and employee to reframe how they see things
- The Power of Expertise: demonstrate professionalism and proactive expertise to execute this important moment of power
- The Power of Liking: build relationships by being personable and recognizing the customer
Course outline
- Learn what customer research around the world shows and what customers expect from any service interaction
- Hear how to receive high likelihood-to-recommend scores and what it means for an organization
- Understand the correlation between high likelihood-to-recommend scores and business success as it relates to sales revenue and company valuation
- Appreciate how human psychology applies to service & sales
- Advance your understanding of human interaction, professionally and personally
- Gain confidence in building better relationships to deliver world class service
- 3.5 hours
- Highly engaging thanks to the facilitators’ lively presentation style, quizzes and opinion polls as well as group work.
- Max group size: 22
Participants are asked to actively participate in group discussions. As this is not a certificate program, no final exam will be required. Participants will be asked to complete a feedback form.
Presenters: Jennifer Campbell, CPCC
Certified coa