The Whistler Experience - Training to get you stoked!

To enroll in the Whistler Experience pick any of the courses listed below.

Each participant must pay the $40 administration fee on top of the cost of their training course in order to access the benefits of the Whistler Experience (ex: Spirit Pass). Prices vary depending on the training course you choose.

Not from Whistler but want to check out our awesome program? Contact us at whistlerexperience@whistlerchamber.com or call 604 932 5922 ext. 964.

	Date/Time	Whistler Experience Participants	Whistler Chamber Members	Future Members
Essentials
Whistler's Inside Scoop 2024-25 (in-person) Whistler Conference Centre \| 4010 Whistler Way, Whistler	Dec 10, 2024 2:00pm - 6:00pm	$0 + $40 Admin Fee	N/A	N/A	Sold Out
The ABC's of Service Excellence 2024-25 (online) Online Course	Ongoing	$30 + $40 Admin Fee	$30	$50	Register
Levelling up - Online
Management 101: Conflict Resolution 2024-25 (online) Online Course	Aug 31, 2025 12:00am - 11:59pm	$45 + $40 Admin Fee	$45	$75	Register
Management 101: Performance Management for New Leaders 2024-25 (online) Online Course	Aug 31, 2025 12:00am - 11:59pm	$45 + $40 Admin Fee	$45	$75	Register
Gender Diversity Basics 2024-25 (online) Online Course	Aug 31, 2025 12:00am - 11:59pm	$33 + $40 Admin Fee	$33	$55	Register
Next level - In-Person
Superhost x ABCs 2024-25 (in-person, 6.5 hours) This session will be held at the Whistler Chamber Boardroom located at #201, 4230 Gate Way Drive, Whistler	Dec 9, 2024 9:00am - 3:30pm	$145 + $40 Admin Fee	$145	$160	Register

Whistler's Inside Scoop 2024-25 (in-person)

Dec 10, 2024: 2:00pm - 6:00pm

Whistler's Inside Scoop is only available to Whistler Experience participants who have previously completed The ABC's of Service Excellence online course.

See (and taste) what businesses have to offer this winter.
Do you want to know MORE about EVERYTHING that is happening in Whistler this winter? We invite you to join over 100 local retailers, restaurants, activity and service providers at Whistler's Inside Scoop.

The Trade Show is open to the public but only the first 100 registered participants on this platform can qualify for The Whistler Experience through this option.

Attendees MUST check-in at the Whistler Chamber table during this event!

Key takeaways:

Learn what's new in Whistler

Make new connections

Great prizes, free drinks and appies

Highly recommended for:

Long-term employees who want to improve local knowledge & connect with other locals

Front-line and village employees

Guest service agents, concierge and activity guides.

Whistler Experience Program Benefits

Upon registering for this event, you will have full access to all Whistler Experience program benefits, including the Whistler Blackcomb Spirit Pass. If you then fail to attend the event, your pass will be suspended and access to all benefits will cease. You would then need to register for another in-person Whistler Experience training session or complete an online Whistler Experience course to re-activate your benefits.

Photographs taken at the event may be used in marketing and promotional campaigns and messaging by the Whistler Chamber.

Cancellation Policy
If you are unable to attend your session, please let us know by emailing whistlerexperience@whistlerchamber.com a minimum of five business days before the event (please note you may only reschedule your session once free of charge). A $40 re-scheduling fee will apply for cancellations made within five business days, non-attendance on the day, or if you have already rescheduled once previously.

The ABC's of Service Excellence 2024-25 (online)

The ABC's of Service Excellence (online, on-demand)

Build the foundation for great service by exploring and understanding the ABCs - to be Accountable, Bold and Connected.

In the ABCs customer service training course we share the fundamental building blocks for delivering consistently excellent customer service, which will allow you and your teams to deliver world class service with a Whistler flavour. Following and actioning these steps will build powerful experiences and lasting memories for employees and customers alike.

You will hear and learn from local Whistlerites on how these principles are applied and lived each day in our community, allowing us to collectively deliver on that distinctly world renowned Whistler Experience.

Once you've completed this course, you'll clearly understand:

The fundamental elements required to deliver and exceed customer expectations

How delivering on these fundamentals has helped shape our community, has welcomed individuals to connect with this place and made it a truly international destination people want to experience.

Want to register multiple staff members?
Email whistlerexperience@whistlerchamber.com with the number of staff you would like to register and we will set you up with pre-paid links to share with your team!

Management 101: Conflict Resolution 2024-25 (online)

Aug 31, 2025: 12:00am - 11:59pm

Management 101: Conflict Resolution (online, on-demand)

How to turn dissatisfied customers into loyal customers while increasing your team's work satisfaction!

As a leader, you will need to be able to support your team in dealing with customer complaints. Join this training to learn how you can turn these incidents into positive experiences for everyone involved. Plus, when staff have the tools to solve guest concerns, work satisfaction increases!

Key takeaways:

Understand who your customers are and their needs

Identify common customer conflict issues in your organization

Use the HEARD method to resolve customer conflict scenarios

Facilitator: Caroline Bagnall
Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate at Connect Hospitality Strategies Inc.
Website |

Management 101: Performance Management for New Leaders 2024-25 (online)

Aug 31, 2025: 12:00am - 11:59pm

Management 101: Performance Management for New Leaders (online, on-demand)

Performance Management for New Leaders is guaranteed to improve your effectiveness as a manager and a coach.
What if we told you that when you share coaching feedback, your team will feel supported, encouraged, and valued. And, if your workplace policies and procedures are clear and expectations are known, work satisfaction will increase!

Key Learnings:

Explore reasons why coaching your peers and direct reports is an effective method to improve business results.

Follow the team scorecard format to identify areas of strength and opportunity for your staff.

Drive results by using the 2 minute coaching model

Facilitator: Caroline Bagnall
Hospitality &

Gender Diversity Basics 2024-25 (online)

Aug 31, 2025: 12:00am - 11:59pm

Gender Diversity Basics (online, on-demand)

For many of us, transgender issues are new territory and the concepts related to gender diversity may feel overwhelming or confusing.

Gender Diversity Basics course consists of brief video clips explaining terms, concepts, and how to respectfully interact with transgender people, including pronouns and recovering from mistakes. It is interspersed with reflection surveys and quizzes to assess comprehension. It takes about one to two hours to complete.

Facilitator: Kai Scott
President + Gender Strategist, TransFocus Consulting Inc.
Website
Kai pairs his technical skills from 15 years as a social scientist conducting social impact assessments with his lived experiences as a trans man to develop innovative solutions for greater inclusion of gender diversity. He uses exploratory, evidence-based methods and quantitative and qualitative tools—like interviews, surveys, systems reviews and spatial analyses—to develop solutions that create real, measurable change.

Want to register multiple staff members?
Email whistlerexperience@whistlerchamber.com with the number of staff you would like to register and we will set you up with pre-paid links to share with your team!

Program Facilitator

Program Partner

Resort Partner

Presenting Partner

The Whistler Experience is provided by the Whistler Chamber of Commerce

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