The Whistler Experience - Training to get you stoked!
To enroll in the Whistler Experience pick any of the courses listed below.
Each participant must pay the $40 administration fee on top of the cost of their training course in order to access the benefits of the Whistler Experience (ex: Spirit Pass). Prices vary depending on the training course you choose.
Not from Whistler but want to check out our awesome program? Contact us at whistlerexperience@whistlerchamber.com or call 604 932 5922 ext. 964.
| Date/Time | Whistler Experience Participants | Whistler Chamber Members | Future Members | ||||
|---|---|---|---|---|---|---|---|
| Essentials | |||||||
| The ABC's of Service Excellence 2024-25 (online) Online Course |
Ongoing | $30 + $40 Admin Fee | $30 | $50 | Register | ||
| Levelling up - Online | |||||||
| Customer Conflict Resolution 2024-25 (online) Online Course |
Aug 31, 2025
12:00am - 11:59pm |
$45 + $40 Admin Fee | $45 | $75 | Register | ||
| Performance Management for New Leaders 2024-25 (online) Online Course |
Aug 31, 2025
12:00am - 11:59pm |
$45 + $40 Admin Fee | $45 | $75 | Register | ||
| Gender Diversity Basics 2024-25 (online) Online Course |
Aug 31, 2025
12:00am - 11:59pm |
$33 + $40 Admin Fee | $33 | $55 | Register | ||
| Next level - In-Person | |||||||
The ABC's of Service Excellence 2024-25 (online)
The ABC's of Service Excellence (online, on-demand)
Build the foundation for great service by exploring and understanding the ABCs - to be Accountable, Bold and Connected.
In the ABCs customer service training course we share the fundamental building blocks for delivering consistently excellent customer service, which will allow you and your teams to deliver world class service with a Whistler flavour. Following and actioning these steps will build powerful experiences and lasting memories for employees and customers alike.
You will hear and learn from local Whistlerites on how these principles are applied and lived each day in our community, allowing us to collectively deliver on that distinctly world renowned Whistler Experience.
Once you've completed this course, you'll clearly understand:
Want to register multiple staff members?
Email whistlerexperience@whistlerchamber.com with the number of staff you would like to register and we will set you up with pre-paid links to share with your team!
Build the foundation for great service by exploring and understanding the ABCs - to be Accountable, Bold and Connected.
In the ABCs customer service training course we share the fundamental building blocks for delivering consistently excellent customer service, which will allow you and your teams to deliver world class service with a Whistler flavour. Following and actioning these steps will build powerful experiences and lasting memories for employees and customers alike.
You will hear and learn from local Whistlerites on how these principles are applied and lived each day in our community, allowing us to collectively deliver on that distinctly world renowned Whistler Experience.
Once you've completed this course, you'll clearly understand:
- The fundamental elements required to deliver and exceed customer expectations
- How delivering on these fundamentals has helped shape our community, has welcomed individuals to connect with this place and made it a truly international destination people want to experience.
Want to register multiple staff members?
Email whistlerexperience@whistlerchamber.com with the number of staff you would like to register and we will set you up with pre-paid links to share with your team!
Customer Conflict Resolution 2024-25 (online)
Aug 31, 2025: 12:00am - 11:59pm
Customer Conflict Resolution (online, on-demand)
How to turn dissatisfied customers into loyal customers while increasing your team's work satisfaction!
As a leader, you will need to be able to support your team in dealing with customer complaints. Join this training to learn how you can turn these incidents into positive experiences for everyone involved. Plus, when staff have the tools to solve guest concerns, work satisfaction increases!
Key takeaways:
- Understand who your customers are and their needs
- Identify common customer conflict issues in your organization
- Use the HEARD method to resolve customer conflict scenarios
Facilitator: Caroline Bagnall
Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate at Connect Hospitality Strategies Inc.
Website |
