The Whistler Experience - Training to get you stoked!
To register for the Whistler Experience and access sweet benefits like the Whistler Blackcomb Spirit Pass, pick any one of the courses listed below, including the Whistler Experience LIVE - back by popular demand! It costs just $40 to join the Whistler Experience. Additional prices for training are listed below. Prices vary depending on the training you choose.
Not from Whistler but want to check out our awesome program? Contact us at whistlerexperience@whistlerchamber.com or call 604 932 5922.
Whistler Experience In Your Workplace (up to 20 people) : Handle Customer Concerns
Nov 1, 2019: 9:00am - 5:00pm
Course is available from Nov 1 onward. Course content & date are customized to your business.
Please contact whistlerexperience@whistlerchamber.com to confirm your customized date.
Course objective
Moments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers. This 3 hour workshop focuses on conflict resolution via Moment of Power #4 – the Power of Problem Solving: be efficient, friendly and find the right resolution
You will learn to recognize the “Moment” when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty.
Course outline
- Through exercises participants will learn what customers are looking for after something went wrong and how to solve customer problems effectively.
- Understand the opportunities of turning a disgruntled customer into a more satisfied and loyal customer.
- Simple secrets for effective problem handling and tools to handle your toughest customers
- Understand what customers expect when problems arise
- Best practices and key steps for solving customer issues
- 3 hours
- Participants will stay engaged thanks to the facilitators’ lively presentation style, quizzes and opinion polls as well as group work.
- Max group size: 22
Assessment methods
Participants are asked to actively participate in group discussions. As this is not a certificate program, no final exam will be required. Participants will be asked to complete a feedback form.
Presenters: Jennifer Campbell, CPCC
Certified coach and seasoned group facilitator
Josianne Fox, CHRP, MPA
Founder and Director of HR and coaching company, SmartFox Consulting
Whistler Experience In Your Workplace (up to 20 people) : Win & Keep Customers
Nov 1, 2019: 9:00am - 5:00pm
Course is available from Nov 1 onward. Course content & date are customized to your business.
Please contact whistlerexperience@whistlerchamber.com to confirm your customized date.
Course objective
Moments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers. This workshop focuses on conflict resolution via Moment of Power #4 – the Power of Problem Solving.
You will learn to recognize the “Moment” when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty.
Course outline
- Through exercises participants will learn what customers are looking for after something went wrong and how to solve customer problems effectively.
- Understand the opportunities of turning a disgruntled customer into a more satisfied and loyal customer.
- Simple secrets for effective problem handling and tools to handle your toughest customers
- Understand what customers expect when problems arise
- Best practices and key steps for solving customer issues
- Our facilitators come to you – learn in your workplace!
- 3 hour workshop
- Participants will stay engaged thanks to the facilitators’ lively presentation style, quizzes and opinion polls as well as group work.
- Max group size: 22
Assessment methods
Participants are asked to actively participate in group discussions. As this is not a certificate program, no final exam will be required. Participants will be asked to complete a feedback form.
Presenters: Jennifer Campbell, CPCC
Certified coach and seasoned group facilitator