The Whistler Experience - Training to get you stoked!
To register for the Whistler Experience and access sweet benefits like the Whistler Blackcomb Spirit Pass, pick any one of the courses listed below, including the Whistler Experience LIVE - back by popular demand! It costs just $40 to join the Whistler Experience. Additional prices for training are listed below. Prices vary depending on the training you choose.
Not from Whistler but want to check out our awesome program? Contact us at whistlerexperience@whistlerchamber.com or call 604 932 5922.
| Date/Time | Whistler Experience Participants | Whistler Chamber Members | Non-Whistler Chamber Members | ||||
|---|---|---|---|---|---|---|---|
| Smart HR Courses | |||||||
| Foundation Courses | |||||||
| Whistler Experience Foundations: Win & Keep Customers - May Whistler Chamber Of Commerce 4230 Gate Way Dr, Whistler, unit 201 |
May 23, 2019
8:30am - 12:00pm |
$99 | $109 | $139 | Register | ||
| Whistler Experience Foundations: Handle Customer Concerns - May Whistler Chamber Of Commerce 4230 Gate Way Dr, Whistler, unit 201 |
May 23, 2019
1:00pm - 4:00pm |
$99 | $109 | $139 | Register | ||
| Whistler Experience Foundations: Win & Keep Customers - June Whistler Chamber Of Commerce 4230 Gate Way Dr, Whistler, unit 201 |
Jun 11, 2019
8:30am - 12:00pm |
$99 | $109 | $139 | Register | ||
| Whistler Experience Foundations: Handle Customer Concerns - June Whistler Chamber Of Commerce 4230 Gate Way Dr, Whistler, unit 201 |
Jun 11, 2019
1:00pm - 4:00pm |
$99 | $109 | $139 | Register | ||
| More courses to get you stoked! | |||||||
| Online Tutorial Online |
Ongoing | $35 | N/A | N/A | Register | ||
Whistler Experience Foundations: Win & Keep Customers - May
May 23, 2019: 8:30am - 12:00pm
Course objective
The foundations of the Whistler Experience service and sales training are 4 key “Moments of Power” that teach you how to recognize and apply key principles of human behaviour to win and keep customers.
This course covers the first Moments of Power:
- The Power of Context: shape the environment for the customer and employee to reframe how they see things
- The Power of Expertise: demonstrate professionalism and proactive expertise to execute this important moment of power
- The Power of Liking: build relationships by being personable and recognizing the customer
Course outline
- Learn what customer research around the world shows and what customers expect from any service interaction
- Hear how to receive high likelihood-to-recommend scores and what it means for an organization
- Understand the correlation between high likelihood-to-recommend scores and business success as it relates to sales revenue and company valuation
- Appreciate how human psychology applies to service & sales
- Advance your understanding of human interaction, professionally and personally
- Gain confidence in building better relationships to deliver world class service
- 3.5 hours
- Highly engaging thanks to the facilitators’ lively presentation style, quizzes and opinion polls as well as group work.
- Max group size: 22
Participants are asked to actively participate in group discussions. As this is not a certificate program, no final exam will be required. Participants will be asked to complete a feedback form.
Presenters: Jennifer Campbell, CPCC
Certified coach and seasoned group facilitator
Whistler Experience Foundations: Handle Customer Concerns - May
May 23, 2019: 1:00pm - 4:00pm
Course objective
Moments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers. This 3 hour workshop focuses on conflict resolution via Moment of Power #4 – the Power of Problem Solving: be efficient, friendly and find the right resolution
You will learn to recognize the “Moment” when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty.
Course outline
Moments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers. This 3 hour workshop focuses on conflict resolution via Moment of Power #4 – the Power of Problem Solving: be efficient, friendly and find the right resolution
You will learn to recognize the “Moment” when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty.
Course outline
- Through exercises participants will learn what customers are looking for after something went wrong and how to solve customer problems effectively.
- Understand the opportunities of turning a disgruntled customer into a more satisfied and loyal customer.
- Simple secrets for effective problem handling and tools to handle your toughest customers
- Understand what customers expect when problems arise
- Best practices and key steps for solving customer issues
- 3 hours
- Participants will stay engaged thanks to the facilitators’ lively presentation style, quizzes and opinion polls as well as group work.
- Max group size: 22
Assessment methods
Participants are asked to actively participate in group discussions. As this is not a certificate program, no final exam will be required. Participants will be asked to complete a feedback form.
Whistler Experience Foundations: Win & Keep Customers - June
Jun 11, 2019: 8:30am - 12:00pm
Course objective
The foundations of the Whistler Experience service and sales training are 4 key “Moments of Power” that teach you how to recognize and apply key principles of human behaviour to win and keep customers.
This course covers the first Moments of Power:
- The Power of Context: shape the environment for the customer and employee to reframe how they see things
- The Power of Expertise: demonstrate professionalism and proactive expertise to execute this important moment of power
- The Power of Liking: build relationships by being personable and recognizing the customer
Course outline
- Learn what customer research around the world shows and what customers expect from any service interaction
- Hear how to receive high likelihood-to-recommend scores and what it means for an organization
- Understand the correlation between high likelihood-to-recommend scores and business success as it relates to sales revenue and company valuation
- Appreciate how human psychology applies to service & sales
- Advance your understanding of human interaction, professionally and personally
- Gain confidence in building better relationships to deliver world class service
- 3.5 hours
- Highly engaging thanks to the facilitators’ lively presentation style, quizzes and opinion polls as well as group work.
- Max group size: 22
Participants are asked to actively participate in group discussions. As this is not a certificate program, no final exam will be required. Participants will be asked to complete a feedback form.
Presenters: Jennifer Campbell, CPCC
Certified coach and seasoned group facilitator