The Whistler Experience - Training to get you stoked!

Mastering Time and Project Management 

Develop strategies on how manage your time, prioritize your list of things to do and develop a comprehensive project plan. Time Management and Project Planning is a two-hour workshop bringing leaders together to sharpen their effectiveness and efficiency at work and when managing projects. 

“Plan the work, Work the plan”

Course Takeaways

• Examine the concepts of the Urgent/Important Principle
• Explore the Time Management Matrix
• Itemize and prioritize tasks
• Develop a comprehensive project plan

• Take your learning up a notch with in-person workshops, where you can ask questions, practice and build muscle memory through collaboration and discussion.
  With a maximum group size of 22, there's plenty of opportunity to ask questions and workshop ideas. Our classroom sessions will engage attendees to offer the opportunity to practice and build muscle memory through collaboration, group discussion and role play

This course has been vetted and approved by the BC Employer Training Grant program. As an employer you can apply to receive 80% of the cost of training, up to $10K per employee. Documentation will be provided upon request.

Whistler Experience Program Benefits
Upon registering for this event as a Whistler Experience participant, you will have full access to all Whistler Experience program benefits, including the Whistler Blackcomb Spirit Pass. If you then fail to attend the event, your pass will be suspended and access to all benefits will cease. You would then need to register for another in-person Whistler Experience training session or complete an online Whistler Experience course to re-activate your benefits.
 

Facilitator: Caroline Bagnall
Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate at Connect Hospitality Strategies Inc.
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Savour the Heights: Promoting BC Wines in Whistler's Premier Market 

Visitors to Whistler are constantly amazed by the incredible selection of local wines. Join us for a transformative two-hour session with renowned BC Sommelier Samantha Rhan in "Savour the Heights: Promoting BC Wines in Whistler's Premier Market." Learn how to expertly describe BC wines and their distinct regions to captivate guests, enhancing their experience and boosting your wine sales. Plus, enjoy a tasting of BC wines! Don't miss this unique opportunity to elevate your wine knowledge and sales skills!
Course outcomes: Provide excellent wine service for visitors to Whistler and enhance guest experience and knowledge of local wines and our industry by:

• knowing how to describe wines made from the eight noble grape varieties
• understanding the basics of BC wines and regions and what makes us special in the world of wine
• knowing all the retail outlets for making wine purchases and their services/ specialities
• being able to use words to describe and sell BC wines

• Sunday October 27th – 12:00pm – 2:00pm
• Tuesday, November 5th – 3:00pm – 5:00pm
• Friday, November 15th – 1:00pm – 3:00pm
• Thursday, December 5th – 5:30pm – 7:30pm

Whistler Experience Program Benefits
Upon registering for this event as a Whistler Experience participant and paying the registration fee, you will have full access to all Whistler Experience program benefits, including the Whistler Blackcomb Spirit Pass. If you then fail to attend the event, your pass will be suspended and access to all benefits will cease. You would then need to register for another in-person Whistler Experience training session or complete an online Whistler Experience course to re-activate your benefits.
 

Facilitator: Samantha Rahn

Samantha has spent her entire adult in the mountains, immersed in food and wine.  It started in Banff where she wrote her first award winning wine list way back in 2001 for the Maple Leaf Grille.  After meeting her taller half, racing snowboard cross and going to the Vancouver International Wine Festival in

SuperHost Foundations of Service Quality x ABCs of Service Excellence 

SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. This course is designed to sharpen in-demand transferable skills like teamwork, communication, and conflict resolution, with interactive activities and action-oriented tips to prepare you for the front lines. Customer service skills are highly valued by employers and continue to be among the top skills required in most workplaces.


The course will cover:

• Basic customer service, communication and teamwork skills
• The importance of frontline employees in service sector businesses
• Expectations from the point of view of customers, employers, and employees
• Communication etiquette and best practices
• Service recovery techniques

• November 26 – 9:00am to 3:30pm
• December 9, 9:00am to 3:30pm

This course has been vetted and approved by the BC Employer Training Grant program. As an employer you can apply to receive 80% of the cost of training, up to $10K per employee. Documentation will be provided upon request.

Whistler Experience Program Benefits
Upon registering for this event as a Whistler Experience participant, you will have full access to all Whistler Experience program benefits, including the Whistler Blackcomb Spirit Pass. If you then fail to attend the event, your pass will be suspended and access to all benefits will cease. You would then need to register for another in-person Whistler Experience training session or complete an online Whistler Experience course to re-activate your benefits.
 

Facilitator: Caroline Bagnall
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Front line staff will improve their skills to deal with unsatisfied customers by taking ownership of complaints, working through five steps of conflict resolution and following up.

Course goals

• Know who your customers are
• Identify the causes of conflict
• Identify five steps on how to deal with conflict (taking ownership)
• Explore empowerment and following up

With a maximum group size of 22, there's plenty of opportunity to ask questions and workshop ideas. Our classroom sessions will engage attendees to offer the opportunity to practice and build muscle memory through collaboration, group discussion, role play and peer assessment.




This course has been vetted and approved by the BC Employer Training Grant program. As an employer you can apply to receive 80% of the cost of training, up to $10K per employee. Documentation will be provided upon request.

Whistler Experience Program Benefits
Upon registering for this event as a Whistler Experience participant, you will have full access to all Whistler Experience program benefits, including the Whistler Blackcomb Spirit Pass. If you then fail to attend the event, your pass will be suspended and access to all benefits will cease. You would then need to register for another in-person Whistler Experience training session or complete an online Whistler Experience course to re-activate your benefits.
 

Facilitator: Caroline Bagnall
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1. Explore reasons why performance reviews are an effective method to improve business performance, achieve organizational goals, motivate and retain great employees.
2. Determine important skills and attribute measures for the employee.
3. Set the Stage - prepare for the performance evaluation.
4. Conduct the performance evaluation.
5. Effectively follow up with the employee

With a maximum group size of 24, there's plenty of opportunity to ask questions and workshop ideas. Our classroom sessions will engage attendees to offer the opportunity to practice and build muscle memory through collaboration, group discussion, role play and peer assessment.